Contact information

Get in Touch with Us

We would love to hear from you. Whether you have a question about our products, need assistance with your order, or simply want to share your feedback, the VELOVA support team is here to help.

✉️ Customer Service Email

HasruddinOmair@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.

🕒 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)

📦 Order & Return Inquiries

Before reaching out, you may find helpful information in our FAQ, Shipping Policy, or Return & Refund Policy.

If you would like to request a return, please contact us by email first. Do not send returned items to the corporate address below, as returns sent there will not be processed.

🏢 Corporate Information

Company Name: Cherrycom Worldwide SL

VAT Number: B01965813

Company Address: 3 Resurrection Street, Getafe 28, Madrid, 28091, Spain.

Please note: This is our corporate registration address and is not a return address. For returns, please contact us first to receive the correct return instructions.