Shipping policy

Shipping Policy

Thank you for visiting and shopping with VELOVA. Please review our shipping policy carefully before placing your order.

Order Processing Time

Orders are usually processed within 1–3 business days after your order is placed.

Processing time includes order confirmation, quality checks, packaging, and preparing your order for shipment.

Please note that processing time does not include weekends or public holidays. During high-demand periods, processing may take slightly longer.

Shipping Rates & Delivery Estimates

Free standard worldwide shipping applies to orders over $20. All current VELOVA products qualify for free standard shipping.

Estimated Delivery Time: 8–15 business days.

This estimated delivery timeframe includes both order processing and shipping transit time.

Any optional paid shipping upgrades, if available, will be clearly shown at checkout.

Delivery times are estimates only and may vary depending on your location, carrier delays, customs clearance, holidays, weather conditions, or other events outside our control.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with your tracking information when available.

Please allow 24–48 hours for tracking information to update after the carrier receives the package.

Customs, Duties, and Taxes

VELOVA is not responsible for any customs duties, import taxes, VAT, tariffs, or other fees that may be applied by your local authorities.

Any fees imposed during or after shipping are the responsibility of the customer unless otherwise stated at checkout.

Damaged or Lost Packages

If your order arrives damaged, please save all packaging materials and damaged items, and contact us as soon as possible at HasruddinOmair@gmail.com.

Please include your order number and clear photos or videos of the damage so we can review the issue and assist you.

If your package appears to be lost in transit, please contact us at HasruddinOmair@gmail.com with your order number and tracking information, and we will do our best to help.

Incorrect Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order.

VELOVA is not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to reship the order.

Shipping Delays

Delivery delays can occasionally occur due to customs processing, carrier delays, holidays, weather conditions, or other circumstances beyond our control.

Shipping delays outside our control do not automatically qualify for a refund. However, if there is a significant issue with your order, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

HasruddinOmair@gmail.com